Complaints

The majority of complaints will, as in the past, be dealt with informally by discussion with staff or Headteacher.  In those few cases that the complainant is not satisfied with the response at the informal stage, there are formal procedures to ensure that, in cases where the complaint is against the school, the matter is passed on for consideration by the Governing Body.  If the complainant still remains dissatisfied, the arrangements provide for the referral to the Diocesan Schools’ Commission or Local Education Authority.

For complaints about Religious Education or Collective Worship the final stage is different.  The matter is referred to the Diocesan Schools’ Commission.

If, after all procedures with the school, Governing Body, Diocesan Commission and/or LEA the matter is not settled the complaint may be referred to the Secretary of State at the Department of Education and Skills.

Further details may be obtained from the Chair of Governors at the School.

Complaints Procedure

Regina Coeli takes very seriously complaints by members of the school community.  Each complaint is considered seriously and is fully investigated.  Parents are reminded of the following points.

• If you have a concern discuss it early.
• In the first instance, discuss your concern with your child’s class teacher.
• If you are not happy with the outcome of the discussion please put your concerns in writing to the Headteacher as soon after the meeting as possible.
• The school will convene a meeting to hear your concerns and a plan of action will be decided upon with an appropriate timescale and feedback date.
• If the problem remains unresolved, your concern should be put in writing to the Chair of Governors at the school.
• If you have a complaint against the Headteacher or are dissatisfied with his response to an issue please put your concerns in writing to the Chair of Governors.

Download complaints policy document